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RLY
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all systems normal

LoginLogin
  • PLPipelineFrom message to reply in 2 seconds
  • FTFeaturesVoice learning, auto-replies, dashboard
  • INIndustriesDiamond, jewelry, hospitality, retail
  • PFPlatformsWhatsApp, Telegram, Instagram, WeChat
  • SESecuritySelf-hosted, zero-trust, encrypted
  • $PricingPay per conversation, not per seat
  • BLBlogGuides for diamond traders using AI

AI-powered · any business · live data · every channel.AI-powered · live data · always on.

Business intelligence, in every reply.

RLY connects to your live data — inventory, bookings, schedules, orders — and handles client conversations across every channel. Self-hosted, always on.

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self-hosted · your data · your business

self-hosted · your data ·

your business

self-hosted · your data ·

your business

Diamond inquiry

1ct · G/VS2 · Excellent

100%

running

Check inventory

14k+ stones

Reply sent

whatsapp

Owner review

waiting on yes

1.2 s

inquiry

other

last conversations

  • 09:41:02diamond inquiry1.2 s
  • 09:38:57weekend check-in0.7 s
  • 09:31:14client follow-up1.1 s

Message received

whatsapp

how it works

Every reply runs a traceable pipeline.

Receive, enrich with context, draft in your voice, send. Every step is logged and inspectable. No black box between the message and the reply.

Message Flow
Rules
Dashboard
Logs
Contact · RLY · You
TRIGGER
Receive Message
New WhatsApp or Telegram message arrives
LOGIC
Eligibility Check
Rules · contact · away mode
CONTEXT
Build History
Thread + instructions loaded
DATA FETCH
Diamond Query
14,000+ stones · live sync
AI AGENT
DeepSeek V3
Generates natural reply
blocked / off ↓
TIMING
Human Delay
Randomized send delay
ACTION
Send via WhatsApp
Message delivered
LOG
Dashboard Log
Visible in conversation log
OUTCOME
Skipped
Blocked or auto-reply off
LIVE
MSGS TODAY
247
AVG DELAY
1.4 s
RULES ACTIVE
7 rules
VIA
WhatsApp
AI ENGINE
Claude
UPTIME
99.98 %
chat brain · voice model

Learns how you talk. Talks like you.

Templates sound like software. RLY models your tone, phrasing, language switching and reply habits from real chats, so every reply reads as yours.

01 / VOCABULARY
02 / TONE CALIBRATION
03 / CADENCE & RHYTHM
bhainotedok donethik haisureGIA cert?achabilkulprice checkyaarset haideal donehaanconfirm orderfollow upstock?

RLY maps every word, phrase, and filler. Then replaces generic AI text with yours — exactly as you'd write it.

GENERIC AI
Hello! I hope this message finds you well. Regarding your inquiry, I wanted to follow up…
Dear Sir, please find the diamond quotation attached. Kindly revert at your earliest convenience.
↓
VIA RLY
haan bhai, ek sec — let me check and get back to you 👍
Noted. Checking availability now — will confirm GIA cert and pricing within the hour.

Tone, emoji density, language mix — all learned. All yours.

8a10a12p2p5p8p11p

When you're active, how fast you reply, how long your messages run — RLY mirrors your natural rhythm.

01
Voice fingerprint
10,000+ messages analyzed to capture your exact texting style and tone.
02
Per-contact adaptation
Shifts tone and formality to match how each person communicates.
03
Feedback loop
Scores every reply. Learns what lands. Gets sharper automatically.
industries

Trained on your trade's language.

Domain packs give RLY the terms, pricing logic and workflows of your industry, so it answers clients with context, not guesswork.

LIVE
Diamond Trading
4C grading, COD terms, stock lists, instant hold booking. Replied in English & Chinese.
4C gradingStock listCODEN + 中文
2.4k
Stones
12
Holds
340
Orders
LEARN MORE →
COMING SOON
Jewelry & Gold
Live gold pricing, weight/purity catalog, custom order intake and COD enforcement.
Gold priceCustom ordersCOD
COMING SOON
Gemstones & Jade
Rubies, emeralds, sapphires, jade. Cert-based trading and color/clarity grading.
Cert-basedGradingHolds
COMING SOON
Luxury Goods
Watches, bags, collectibles. Serial tracking, condition grading, authentication.
Serial catalogAuth notesGrading
COMING SOON
Real Estate
Property search, viewing scheduler, rentals, and lead management via WhatsApp.
ListingsViewingsLead tracking
COMING SOON
Hotel & Hospitality
Room availability, rate management, booking flow and guest profiles.
AvailabilityBookingGuests
COMING SOON
Clinic & Salon
Appointment booking, service menu, follow-up reminders and patient intake.
AppointmentsRemindersIntake
+6
Fashion & ApparelB2B ManufacturingCar DealershipAgricultural TradeCosmeticsBuilding Materials
MORE COMING
chat brain · digital twin

Not a chatbot. Your AI twin.

Built from thousands of your real messages, RLY mirrors your tone, judgement and timing, and replies the way you would when you can’t.

LIVE
DeepSeek V3Business · Diamond inquiry
THINKING
1
NLP PARSE
Tokenising · intent + entity extraction
2
VEC MATCH
Embedding cosine similarity · profile match
3
LLM ROUTE
Latency · context len · cost → model select
4
INFERENCE
Token stream · 47 tokens · 0.38 s
5
DISPATCH
Formatted · delay injected · delivered ✓
DISPATCH COMPLETE ✓
REPLYINGAUTO · WhatsApp
Hi, do you have round 1.5ct D VS1 GIA?
AUTO-REPLIED · VIA RLY · SELF-HOSTED
built for real life

You close the deal. RLY keeps talking.

Built by a diamond trader who had to be in two places at once. Clients, suppliers, showroom chats. All answered in your voice while you close the deal.

WhatsApp · Live
Hi, do you have round 1.5ct D VS1 GIA?
Yes! 3 rounds matching that. Best one — AGEH442 · 1.51ct D VS1 Excellent, $24,800. Want details?
Yes please, can you hold it for me?
Reserved for 24 hours. I'll check back with you this evening. — Pankaj
AUTO-REPLIED IN 4 SECONDS · VIA RLY
01
Inventory at your fingertips
Ask for any stone by shape, size, or color. RLY searches 14,000+ diamonds and replies with the best match instantly.
02
24-hour hold, handled
Client wants to reserve? RLY books it with the supplier and sends confirmation. All while you're in a meeting.
03
Knows every client
Tone, language, history. RLY remembers how each client communicates and adapts every reply to match them.
04
Replies in the right language
English, Chinese, or mixed. RLY detects what the client wrote and replies in the same language, naturally.
security architecture

Layers that never sleep.

Runs on your own server. Every request passes independent security layers. No shared infrastructure, no single point of failure, no exceptions.

SECURITY LAYERS
RATE LIMITAUTHENCRYPTCORE
OUTER
Rate Limiting
429 on flood · token bucket
MID
Auth Layer
JWT · scoped tokens · refresh
INNER
Encryption
AES-256 at rest · TLS 1.3
CORE
Self-hosted
Your server · zero cloud
SECURITY LOG · LIVE
AES-256
encryption at rest
ALWAYS ON
TLS 1.3
in transit
ENFORCED
0
third-party cloud
SELF-HOSTED
how it works

Most of your day is just replying.

Client asks. RLY checks your live data, handles the request, and replies — any channel, any business type. High-value decisions still go to you.

0101234567890012345678901

One brain, every conversation

A message comes in. RLY reads the thread, checks intent, queries your inventory, and replies. All in under 2 seconds.

conversation 41982conversation 41982

replied in 1.2 sreplied in 1.2 s

  • receive message0 ms
  • classify intent0 ms
  • query inventory0 ms
  • send replyon WhatsApp
0200400600800 ms

02012345678900123456789012

Your data. Verified. Every time.

RLY checks your live data before every reply — stock, schedules, orders, prices. Only confirmed facts reach your client. No guesswork.

#diamonds

today

RLY

9:41

Emma Chen — 1ct G/VS2. Sent 3 options.

stone
1ct Round G/VS2
client
Emma Chen
action
sent 3 options + pricing
Looks goodReview

waiting 1.2 s

030123456789001234567890123

Every conversation on the record

Full thread history, reply logs, and client context. 90 days. See exactly what RLY said before you follow up.

  • mon
  • tue
  • wed
  • thu
  • fri
  • sat
conversations per weekday2,400 average

[ what we actually built ]

The best AI reply is the one thathandled it .

intelligence at business speed

now

  • 09:00
  • 11:00
  • 13:00
  • 15:00
  • 17:00
  • 19:00
self-hosted & private

Private by architecture, not by promise.

Your server, your data, your voice model. No SaaS middleman, no third-party access. Nothing leaves your control.

Runs on your server, not ours

Deploy RLY to any VPS or local machine. Your conversations, your contacts, and your AI responses never touch a third-party cloud.

  • WAwhatsapp
  • TGtelegram
  • IGinstagram
  • WCwechat

your server · your data · your AI

self-hosted, every channel

Your data never leaves your hands

Choose your own server location. All message history, client data, and AI training stays on the machine you control. GDPR-friendly by default.

where your data lives, always

  • your-vps Your VPS100%0%
  • local Local machine✓✓
  • private-cloud Private cloud✓✓

a message never leaves the server you chose

what it handles

Built-in intelligence. Zero compromise.

Every capability shipped because a real business needed it in a live conversation, not because it looked good on a roadmap.

Context-aware replies
Reads the full conversation thread and session history before answering. Never replies blind.
SMART REPLY
Replies in your voice
Trained on your real messages. Tone, phrasing, language mix. Every reply reads like you wrote it.
VOICE MODEL
Data-verified replies
Every reply cross-checked against your live data. Only confirmed facts reach your client. Never invented details.
ZERO GUESSWORK
Away mode
Set hours. Goes quiet during meetings, sleeps through the night. Automatically.
SCHEDULED
EN + 中文 fluent
Detects language per message. Replies in English, Mandarin, or both. Naturally, mid-conversation.
MULTILINGUAL
Your server. Zero cloud.
Runs on your own VPS. No third-party cloud. Your conversations never leave your machine.
SELF-HOSTED
Knows every contact
Every client remembered from their first message. Profile, history, tone, and communication style always at hand.
CLIENT MEMORY
Smart follow-ups
Automatic check-ins after a booking or enquiry. No manual reminders. No missed follow-ups. No lost deals.
AUTO FOLLOW-UP
Every platform, one brain
WhatsApp, Telegram, Instagram, WeChat. Same voice model, same reply quality, every channel.
MULTI-CHANNEL
daily view

A Tuesday. RLY handled it.

One view of your day: what RLY replied, what is queued, and which client is still waiting on you.

this week, conversation by conversation

next reply in 12 snext in 12 s

  • 09
  • 11
  • 13
  • 15
  • monmon
  • tuetue
  • wedwed
  • thuthu
  • frifri
  • satsat
  • sunsun

hands off

0%94%

of conversations handled without you touching the phone

waiting on owner

02 high-value inquiries

Longest wait: 4 minutes, in #diamonds

retries and recoveries

  • recovered
  • failed hard

where it ran

  • your vps
  • self-hosted
  • private

Every message stays on the server you control

real results

Numbers we did not have to explain away.

Averaged across every account, slow weeks and public holidays included. Real usage, not a best-case demo.

  • volume

    2,4000

    conversations handled on an average day

    up 31% since launch

    I used to spend 4 hours a day on WhatsApp. Now I open it once in the morning and everything is done.

    Arjun Mehtadiamond trader, Mumbai

  • time back

    50

    hours a day given back per person

    measured across active accounts

    My clients get replies at 2am when I'm asleep. They think I never stop working. I actually sleep now.

    Sarah Chenjewelry designer, Hong Kong

  • first attempt

    97%0%

    of replies correct on the first attempt

    the other 3% escalated to owner

    My clients can't tell the difference. One told me I was 'so responsive'. I was on a flight.

    Priya Kapoorboutique owner, Dubai
platforms

One voice model. Every platform.

WhatsApp, Telegram, Instagram, WeChat. RLY plugs in where your conversations already live. Same brain, same voice, every channel.

WhatsApp
LIVE

Full Chat Brain intelligence active. Learning your voice in real time.

Telegram
LIVE

Full Chat Brain intelligence active on Telegram. Same AI, same voice.

Instagram DM
LIVE

Meta Graph API. Auto-replies active via Instagram DMs.

WeChat
COMING SOON

WeChat Open Platform integration. For China-first conversations.

WeCom
COMING SOON

企业微信 (WeCom) for B2B & enterprise teams in China.

Facebook Messenger
PLANNED

Meta Messenger API. Planned for future release.

iMessage
PLANNED

Apple Business Chat. Under evaluation.

SMS / RCS
PLANNED

Via Twilio. For SMS-first markets.

pricing

Pay for conversations, not seats.

One license covers your whole team. Nobody should need permission to reply faster.

estimate

1,000
5,000
25,000

your plan

Enterprise

$299$20123456789 90123456789 90123456789 0123456789a month

25,000 conversations included

LoginLogin

  • Personal

    $49

    a month

    • 1,000 conversations a month
    • WhatsApp + 1 channel
    • 30 days of conversation history
    • email support
    LoginLogin
    LoginLogin

  • Business

    $129

    a month

    most picked

    • 5,000 conversations a month
    • all channels — WA, TG, IG, WeChat
    • 90 days of conversation history
    • voice training + custom replies
    LoginLogin
    LoginLogin

  • Enterprise

    $299

    a month

    • 25,000 conversations a month
    • dedicated server + SLA
    • 1 year of conversation history
    • white-glove onboarding, 4 hour response
    Talk to usTalk to us
    Talk to usTalk to us

Journal

Insights for people who reply for a living

All articles →
Diamond Industry5 min read

GIA and IBM Are Using AI to Grade Diamond Clarity — What It Means for Traders

The Gemological Institute of America and IBM Research have built an AI system that automatically grades diamond clarity. Here's what this breakthrough means for the diamond trade.

Read →
Diamond Trading6 min read

How Diamond Traders Use AI to Handle WhatsApp at 2am

Diamond clients don't wait for business hours. Here's how AI agents are changing the way traders handle inquiries, hold requests, and price quotes — around the clock.

Read →
Diamond Industry6 min read

AI Jewelry Design Tools: What Diamond Traders Need to Know in 2026

AI image generators like Kling are reshaping jewelry design. Here's how diamond traders and jewellers can use them to win clients and move stock faster.

Read →
RLY

Want us to buildYour business brain. Always on.

stay in touch

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start a trial

Pick the conversation you dread most.

Bring the one thread that eats your afternoon. If RLY cannot handle it by the end of your trial, we will tell you so.

  • all systems normalall systems normal
  • 97% replies correct on first attempt97% first-attempt
  • self-hosted, your data never leavesself-hosted, private

RLY

Independent, self-hosted, and built for businesses where every client conversation is a deal, a booking, or a relationship.

self-hosted / data stays on your server / GDPR-friendly

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© 2026 · all rights reserved · Pankaj Soni

built for businesses where every reply is a decision